Privacy Policy

1. Introduction

Miami Injury Advocates ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. By using our website and services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

When you fill out our lead qualification form or contact us, we collect:

• Personal Information: First name, last name, email address, phone number
• Business Information: Firm name, website URL, practice location (state and county)
• Professional Information: Case volume, marketing budget, decision-making authority
• Communication Preferences: Whether your phone can receive text messages, alternate contact numbers
• Additional Information: Any details you provide in the optional text fields about your practice or challenges

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device Information: IP address, browser type, operating system, device type
• Usage Information: Pages visited, time spent on pages, links clicked
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience

2.3 Information from Third Parties

We may receive information about you from:

• Google reCAPTCHA: We use Google reCAPTCHA v3 to protect our forms from spam and abuse. Google may collect information about your device and browsing activity. Please review Google's Privacy Policy for more information.
• Analytics Services: We may use third-party analytics to understand how visitors use our website.

3. How We Use Your Information

We use the information we collect to:

• Provide Services: Evaluate your business needs, contact you about our services, and deliver marketing solutions
• Communicate With You: Send transactional messages (appointment reminders, service updates) and marketing communications (with your consent)
• Improve Our Services: Analyze usage patterns, troubleshoot issues, and enhance our website and offerings
• Protect Our Services: Prevent fraud, spam, and abuse using tools like reCAPTCHA
• Comply with Legal Obligations: Respond to legal requests and enforce our terms

4. How We Share Your Information

We may share your information with:

4.1 Service Providers

We work with third-party companies that help us operate our business, including:

• GoHighLevel: Our customer relationship management (CRM) platform for managing leads and communications
• Google: For reCAPTCHA spam protection and analytics
• Email and SMS Service Providers: To send communications on our behalf

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information with other parties when you give us explicit consent to do so.

5. Your Communication Choices

5.1 Transactional Messages

By submitting our form and checking the required transactional consent box, you agree to receive transactional messages including appointment reminders, order confirmations, and account notifications. Message frequency varies. Message and data rates may apply.

5.2 Marketing Messages

By checking the marketing consent box, you agree to receive promotional messages about our services. Message frequency varies. Message and data rates may apply.

5.3 Opting Out

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate information
• Deletion: Request that we delete your personal information
• Opt-Out: Opt out of certain data processing activities

To exercise these rights, please contact us at [email protected].

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the categories and specific pieces of personal information we collect
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

To submit a request, please contact us at [email protected].

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.

12. Google reCAPTCHA

We use Google reCAPTCHA v3 to protect our forms from spam and automated abuse. This service works in the background and collects hardware and software information, such as device and application data, and sends it to Google for analysis.

By using our forms, you acknowledge and consent to the processing of data about you by Google in the manner and for the purposes set out in Google's Privacy Policy: https://policies.google.com/privacy

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

14. Contact Us

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.